Saturday, February 26, 2011

Thought 167: The inspection model VS the quality model


In an inspection regime, we sentence a product, as ‘good’ or ‘bad’ – and accept the good product and throw away the bad product. Here, the emphasis is on sorting out the good from the bad – and keep the good only and dispose of the bad in a suitable manner.

In a quality regime too, we resort to sentencing – products into ‘good’ and ‘bad’. Unlike in the inspection regime, however, the action does not stop at mere sentencing. In the quality regime, additionally, we want to find out, why the bad product was bad in the first place. Having found the cause, we apply corrections to the system – to prevent the future products becoming bad.

Similarly, we label or sentence people also, as ‘good’ and ‘bad’. In case of those persons, in whom we are not interested or who are not close to us, the action stops with the sentencing – as in the inspection regime. However, where closely related persons are concerned, such as the wife, children, etc, we try to find the reason why they are behaving they way they are. Then, we keep on working on them, and with them, where possible, in various ways, to bring about the desired changes in their perceptions and attitudes.

It is not easy to change perceptions and attitudes. It takes a lot of time, effort and agony, to bring about such changes – and therefore, we apply the quality regime only to those few special cases, where we are highly interested. In all other cases, we apply the inspection regime. This is the commonsense approach to life.

The next thought is about “You be fair to the world but do not be disappointed if the world is not fair to you”

No comments: